Q&A
Q: Can I see an art piece in person before making a purchase?
A: Absolutely! If you are in the Kingston area, you can schedule a studio visit with Helena Palazzi or visit one of the galleries or public spaces showcasing her art. If you live locally, we can even bring a piece to your home so you can see how it fits in your space before finalizing the purchase. For those who are not in the area, virtual studio visits via Zoom or FaceTime can be arranged. Simply contact the studio to set up a virtual visit.
Q: What is the return policy for purchased artworks?
A: Unless there is a physical issue with the artwork, such as damage during transit, the studio does not accept returns. We take great care in packing and ensuring the artwork's safety during shipping.
Q: Does Art By Helena Palazzi offer payment installments?
A: Yes! We understand that investing in original art can be a significant expense. To make it more accessible, we offer payment installments through PayPal. Contact the studio for more details and to arrange a payment plan.
Q: Do you ship art internationally?
A: While we generally do not ship abroad, we have made some sales to Europe. Please note that shipping abroad can be costly and complicated due to customs requirements. Any costs associated with international shipping, including customs fees, are the responsibility of the buyer and must be paid in advance. Contact the studio for more information.
Q: How does Art By Helena Palazzi ship artworks?
A: We take great care in packaging our art to ensure its safe delivery. We primarily use UPS or FedEx as our shipping carriers. Shipping costs vary depending on the size, weight, and destination of the artwork. Before completing a transaction, the studio will provide a price quote for shipping.
Q: Does Helena Palazzi accept commission requests?
A: Yes, Helena Palazzi does take commissions. For more information and to discuss your commission idea, please contact the studio.
If you have any other questions that haven't been addressed here, please feel free to reach out to us. We are happy to assist you.